Terms
Terms of service.
The terms that govern access to and use of the DeepMonitor
Data Explorer platform and related services, for business and
professional users.
Company
NeuroMedia Software SA
Applies to
DeepMonitor Data Explorer
Effective date
26.05.2026
01
Introduction
These Terms of Service (“Terms”) govern access to and use of the DeepMonitor Data Explorer platform and related
services (collectively, the “Service”) provided by NeuroMedia Software SA (“NeuroMedia”, “we”, “us”, or “our”), a
company incorporated under Belgian law with its registered office in Brussels, Belgium.
By accessing, registering for, purchasing, or using the Service, the Client agrees to be bound by these Terms.
If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have authority to
bind that organisation.
These Terms apply exclusively to business and professional users. The Service is not intended for
consumers or individuals acting outside the scope of a trade, business, or profession.
02
Definitions
For purposes of these Terms:
Authorised User
Means an employee, contractor, or agent authorised by the Client to use
the Service.
Client
Means the organisation subscribing to or using the Service.
Client Data
Means data, content, media, metadata, identifiers, or materials submitted to or
processed through the Service by or on behalf of the Client.
Confidential Information
Means non-public business, commercial, technical, operational, financial, or
security-related information disclosed by one party to the other.
Deliverables
Means reports, exports, analytics, or outputs generated through the Service.
Documentation
Means user guides, technical documentation, and platform materials made
available by NeuroMedia.
Order Form
Means a commercial order, proposal, subscription agreement, quotation, or
purchasing document accepted by the Client.
Personal Data
Has the meaning given to it under applicable data protection law, including
Regulation (EU) 2016/679 (GDPR), Article 4(1), and includes any information
relating to an identified or identifiable natural person processed in connection with
the Service.
Processing
And “process” have the meanings given under applicable data protection law,
including GDPR Article 4(2).
Publicly Available Media
Content
Means publicly accessible media, advertising, editorial, broadcast, or online content
lawfully available without circumvention of technical access controls.
Security Incident
Means any confirmed or reasonably suspected unauthorised access to, disclosure
of, loss of, or destruction of Client Data or Personal Data held by NeuroMedia in
connection with the Service.
Service
Means the DeepMonitor Data Explorer platform and associated services, APIs,
analytics systems, websites, software applications, AI-assisted systems, and
related services operated by NeuroMedia.
Subscription Term
Means the duration of access specified in the applicable Order Form.
03
Licence Grant and Access Rights
Subject to these Terms, the applicable Order Form, and payment of all applicable fees, NeuroMedia grants the Client
a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use
the Service and Documentation solely for the Client’s internal business purposes.
The Client may permit Authorised Users to access and use the Service solely on the Client’s behalf and remains
responsible for all use by Authorised Users.
Except as expressly permitted under these Terms, the Client shall not:
resell, sublicense, lease, distribute, or commercially exploit the Service;
make the Service available to unauthorised third parties;
use the Service to provide outsourced services to third parties without written authorisation; or
exceed authorised usage limits, seat counts, API limits, or subscription restrictions.
NeuroMedia may reasonably verify the Client’s compliance with authorised usage limits and subscription restrictions,
provided such verification does not unreasonably interfere with the Client’s operations.
04
Eligibility and Account Access
The Service may only be used by organisations and authorised business users.
The Client is responsible for:
maintaining the confidentiality of account credentials;
ensuring Authorised Users comply with these Terms;
promptly notifying NeuroMedia of unauthorised access or suspected security incidents; and
ensuring account access is not shared improperly.
The Client remains responsible for all activity occurring under its accounts.
NeuroMedia reserves the right to suspend or restrict access where reasonably necessary to:
Protect platform security or integrity
Prevent unlawful activity
Comply with legal obligations
Enforce these Terms
05
Acceptable Use
The Client and its Authorised Users must not:
use the Service in violation of applicable laws or regulations;
upload unlawful, infringing, harmful, malicious, or deceptive content;
attempt to gain unauthorised access to systems or infrastructure;
reverse engineer, decompile, or attempt to derive source code, models, algorithms, prompts, embeddings, or
underlying systems;
interfere with platform security or operational integrity;
use the Service to build, benchmark, replicate, or develop a competing product or service;
use automated scraping, extraction, or harvesting methods except where expressly authorised;
use outputs or Deliverables to train competing machine learning or AI systems;
perform model extraction, prompt extraction, dataset generation, or adversarial testing intended to replicate
Service functionality;
remove proprietary notices or branding;
use the Service for discriminatory, unlawful, abusive, deceptive, or harmful purposes;
use the Service in connection with unlawful surveillance, prohibited profiling, disinformation activities, or violations
of fundamental rights; or
use AI-generated outputs as the sole basis for high-risk legal, financial, employment, healthcare, insurance, credit,
or similarly significant decisions affecting individuals.
For the avoidance of doubt, the prohibition on benchmarking in this Section applies to activities
intended to replicate, reverse engineer, or develop competing functionality. It does not prohibit the
Client from conducting internal performance evaluations of the Service for its own procurement or
operational assessment purposes, provided such evaluations are not disclosed to third parties
developing competing products.
The Client shall comply with all applicable export control laws, sanctions regulations, and trade restrictions
applicable in relevant jurisdictions, including the European Union, United Kingdom, and United States.
NeuroMedia may investigate suspected misuse and may suspend or terminate access where reasonably necessary.
06
Subscription Terms and Billing
Access to the Service is provided on a subscription basis pursuant to an applicable Order Form.
Unless otherwise stated in the applicable Order Form:
subscriptions renew automatically for successive renewal periods equal to the initial Subscription Term;
NeuroMedia will provide the Client with at least thirty (30) days’ written notice prior to the commencement of any
automatic renewal, informing the Client of the upcoming renewal date and any changes to applicable fees;
fees are invoiced in advance;
fees are non-refundable except where expressly stated otherwise;
invoices are payable within thirty (30) days from invoice date;
late payments may accrue interest and recovery costs in accordance with applicable Belgian law.
NeuroMedia may suspend access for materially overdue undisputed invoices following reasonable prior notice.
NeuroMedia may update pricing with effect from the next renewal term, provided the Client receives written notice of
the updated pricing at least thirty (30) days before the renewal date. If the Client does not wish to accept the
updated pricing, it may elect not to renew by providing written notice of non-renewal before the renewal date.
Taxes, duties, and governmental charges are the responsibility of the Client unless otherwise required by law.
07
Free Trials and Proof-of-Concept Access
NeuroMedia may, at its discretion, provide the Client with access to the Service on a free trial or proof-of-concept
basis for an agreed evaluation period (“Trial Period”) as specified in the applicable Order Form or trial confirmation.
During a Trial Period:
access is provided at no charge unless otherwise agreed in writing;
the Service is provided “as is” without warranties, SLA commitments, or support obligations unless expressly
agreed;
NeuroMedia may suspend or terminate trial access at any time for any reason without liability; and
the Client’s use of the Service during the Trial Period remains subject to all other provisions of these Terms,
including Sections 3, 5, 11, 12, and 14.
Unless the parties execute a paid Order Form prior to the expiry of the Trial Period, access will automatically
terminate at the end of the Trial Period and NeuroMedia will have no obligation to migrate, preserve, or return any
data submitted during the trial.
08
Service Availability and Support
NeuroMedia will use commercially reasonable efforts to maintain Service availability and operational reliability.
NeuroMedia targets monthly uptime of 99.5% for the core Service platform, measured across a rolling calendar
month and excluding planned maintenance windows, emergency maintenance, third-party provider failures, and
force majeure events. This target is provided as an operational goal; a binding uptime commitment with associated
remedies applies only where expressly incorporated into a separate Service Level Agreement (“SLA”) in the
applicable Order Form.
Planned maintenance, emergency maintenance, third-party failures, force majeure events, internet disruptions,
cyberattacks, and factors outside NeuroMedia’s reasonable control may affect availability.
Support services are provided according to the applicable support tier or Order Form.
Unless expressly agreed otherwise in writing:
uptime targets are goals rather than guarantees; and
support response times are operational targets and not legally binding commitments.
Any separate Service Level Agreement (“SLA”) applies only where expressly incorporated into an Order Form.
09
API Access
Where the Service includes or permits access to NeuroMedia application programming interfaces (“APIs”), the
following additional terms apply:
API access is subject to usage limits, rate limits, and quota restrictions as specified in the applicable Order Form or
Documentation;
the Client shall not use API access in a manner that degrades platform performance or circumvents usage
controls;
NeuroMedia may modify, version, or deprecate API endpoints from time to time, and will use commercially
reasonable efforts to provide at least sixty (60) days’ prior notice of material breaking changes to production API
endpoints, except where changes are required for security, legal compliance, or emergency operational reasons;
NeuroMedia does not guarantee perpetual availability of any specific API version; and
use of the API is subject to the same acceptable use restrictions set out in Section 5.
10
AI-Assisted Features and Outputs
The Service may use machine learning, statistical analysis, natural language processing, automated classification,
automated inference, and AI-assisted technologies to generate analytics, summaries, classifications,
recommendations, and related outputs.
AI-generated outputs:
may contain inaccuracies, incomplete information, probabilistic inferences, hallucinations, or false positives;
are intended to support human review and operational workflows;
do not constitute legal, financial, regulatory, medical, employment, or professional advice; and
should not be relied upon as the sole basis for materially significant decisions.
The Client remains solely responsible for:
Evaluating outputs
Applying appropriate human oversight
Validating conclusions
Assessing suitability for intended use
Ensuring compliance with applicable laws and
professional obligations
Unless expressly agreed otherwise in writing, the Service is not intended to constitute a “high-risk AI system” within
the meaning of applicable European Union AI legislation.
The Client remains responsible for determining whether its particular use of the Service is subject to sector-specific
regulatory obligations, risk classification requirements, transparency obligations, or human oversight requirements.
Unless expressly agreed in writing, NeuroMedia does not use Client Data to train shared external foundation models
or customer-external AI systems.
11
Third-Party Services and Dependencies
The Service may incorporate, interoperate with, or depend upon third-party services, infrastructure providers, hosting
providers, AI models, APIs, telecommunications providers, software libraries, or cloud infrastructure.
NeuroMedia is not responsible for failures, interruptions, delays, inaccuracies, or security events attributable to third-
party providers outside NeuroMedia’s reasonable control.
Third-party services may be subject to separate terms and conditions imposed by the relevant providers.
12
Beta and Experimental Features
NeuroMedia may make preview, beta, experimental, pilot, or early-access features available from time to time.
Such features:
may contain errors or incomplete functionality;
may be modified or discontinued at any time;
may not be supported;
may not meet the same security, availability, or performance standards as production services; and
are provided “as is” without warranties, indemnities, service commitments, or support obligations.
The Client uses beta or experimental features at its own risk.
13
Data Protection and Privacy
NeuroMedia processes Personal Data in accordance with:
Applicable GDPR requirements
Belgian data protection law
The NeuroMedia Privacy Policy
Where NeuroMedia processes Personal Data on behalf of a Client, such processing is governed by a separate Data
Processing Agreement (“DPA”).
The Client remains responsible for:
ensuring a lawful basis for Client Data processing;
providing required notices to individuals;
obtaining necessary rights, permissions, and authorisations; and
ensuring lawful use of the Service.
NeuroMedia maintains administrative, technical, and organisational safeguards designed to protect the
confidentiality, integrity, and availability of Client Data.
NeuroMedia maintains a list of subprocessors engaged to process Personal Data in connection with the Service
(“Subprocessor List”). The current Subprocessor List is available upon written request to legal@neuromedia.io or
through applicable contractual documentation. NeuroMedia will provide reasonable advance notice of material
changes to its subprocessor arrangements through the Service, by email, or via the Subprocessor List. Where a DPA
is in place, the subprocessor objection process set out in that DPA shall apply.
Additional information regarding data processing is available in the Privacy Policy and DPA.
14
Security Incidents
In the event of a confirmed Security Incident affecting Client Data or Personal Data processed on behalf of the Client,
NeuroMedia will:
notify the Client without undue delay and, where acting as a Data Processor, in any event within seventy-two (72)
hours of becoming aware of the Security Incident, to the extent such notification is practicable and in accordance
with the applicable DPA;
provide available information regarding the nature of the Security Incident, the categories and approximate volume
of data affected, the likely consequences, and the measures taken or proposed to address the incident; and
cooperate reasonably with the Client’s reasonable requests for additional information necessary to enable the
Client to fulfil its own notification obligations under applicable data protection law.
Where full details are not available within the initial notification period, NeuroMedia will provide information in phases
as it becomes available.
The Client is responsible for maintaining accurate and current contact details with NeuroMedia for the purposes of
security incident notification.
15
Audit Rights and Security Assurance
NeuroMedia will, upon reasonable written request and no more than once per twelve (12) month period, provide the
Client with:
copies of its then-current third-party security certifications or audit reports, including SOC 2 Type II reports or ISO
27001 certification, subject to any applicable confidentiality restrictions; and
a written summary of its security policies and controls relevant to the protection of Client Data.
Where the Client has a legitimate regulatory or contractual requirement that cannot reasonably be satisfied by the
above, the parties may agree in writing to additional audit arrangements, subject to reasonable advance notice, scope
agreement, appropriate confidentiality obligations, and reimbursement of NeuroMedia’s reasonable costs.
NeuroMedia reserves the right to decline audit requests that would, in its reasonable opinion, compromise the
security, confidentiality, or integrity of its systems or the data of other clients.
16
Intellectual Property
NeuroMedia and its licensors retain all rights, title, and interest in and to:
The Service
Software
Algorithms
AI models
Interfaces
Documentation
Analytical methodologies
All related intellectual property
rights
The Client retains ownership of Client Data.
The Client grants NeuroMedia a limited licence to process Client Data solely to:
Provide the Service
Maintain platform functionality
Ensure security and reliability
Comply with legal obligations
Fulfil contractual obligations
Except as expressly stated in these Terms, no ownership rights are transferred.
NeuroMedia does not claim ownership over Publicly Available Media Content processed through the Service and
does not represent that such content is free from intellectual property rights, database rights, publicity rights, or
other legal restrictions.
The Client remains responsible for ensuring lawful downstream use of Deliverables, outputs, and publicly
available content.
17
Feedback
If the Client or its Authorised Users provide suggestions, comments, feedback, enhancement requests, or
recommendations relating to the Service (“Feedback”), NeuroMedia may use, incorporate, and act upon such
Feedback solely for the purposes of improving, developing, and maintaining the Service, without restriction or
obligation to compensate the Client. NeuroMedia shall not publicly attribute Feedback to the Client without
prior consent.
18
Publicity and Client References
NeuroMedia may identify the Client by name and logo as a customer of the Service on its website, in marketing
materials, and in investor communications, unless the Client has provided written notice to legal@neuromedia.io
requesting that it not be identified in this way.
NeuroMedia will not publish detailed case studies, testimonials, or press releases referencing the Client’s specific
use of the Service without the Client’s prior written consent.
The Client may, at its discretion, identify NeuroMedia as a technology partner or service provider in its own
external communications.
19
Confidentiality
Each party agrees to protect the other party’s Confidential Information using reasonable care and to use such
information solely for purposes related to the Service and business relationship.
Confidential Information does not include information that:
Is publicly available without breach
Was lawfully known prior to disclosure
Is independently developed
Is lawfully obtained from a third party
A receiving party may disclose Confidential Information where required by law, regulation, court order, or
governmental authority, provided reasonable notice is given where legally permitted.
Confidentiality obligations survive termination of the relationship for five (5) years, except for trade secrets, which
remain protected for as long as legally recognised.
20
Warranties Disclaimer
Except as expressly stated in these Terms or an applicable Order Form, the Service is provided on an “as available”
and “as is” basis.
To the maximum extent permitted by applicable law, NeuroMedia disclaims all implied warranties, including implied
warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy.
NeuroMedia does not warrant that:
the Service will be uninterrupted or error-free;
all defects will be corrected;
the Service will always be secure; or
AI-assisted outputs will be complete, accurate, or suitable for any particular purpose.
21
Intellectual Property Indemnity
NeuroMedia will defend the Client against third-party claims alleging that the Service, when used in accordance with
these Terms, directly infringes a third party’s intellectual property rights, and NeuroMedia will indemnify the Client
against damages finally awarded by a court or agreed in settlement by NeuroMedia.
This obligation applies only if the Client:
promptly notifies NeuroMedia of the claim;
grants NeuroMedia sole control of the defence and settlement; and
reasonably cooperates in the defence.
NeuroMedia shall have no liability for claims arising from:
Client Data
Modifications not made by NeuroMedia
Combination with third-party products or services
Use outside the Documentation or authorised scope
Continued use after notice of alleged infringement
If the Service becomes subject to an infringement claim, NeuroMedia may:
modify the Service;
obtain rights for continued use; or
terminate affected services and provide a prorated refund for prepaid unused fees.
This Section states NeuroMedia’s sole liability and the Client’s exclusive remedy regarding intellectual property
infringement claims.
22
Limitation of Liability
To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special,
consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill,
or data.
NeuroMedia’s total aggregate liability arising out of or relating to the Service or these Terms,
across all claims combined, shall not exceed the total fees paid by the Client to NeuroMedia
during the twelve (12) months preceding the first event giving rise to the claim.
The limitations in this Section shall not apply to:
The Client’s payment obligations
Either party’s confidentiality obligations
Infringement or misappropriation of intellectual
property rights
Indemnification obligations
Fraud, gross negligence, or wilful misconduct
Liability which cannot lawfully be excluded or limited
23
Indemnification
The Client agrees to defend, indemnify, and hold harmless NeuroMedia and its affiliates, directors, employees,
contractors, and agents from and against claims, liabilities, damages, costs, and expenses arising from:
Client Data
The Client’s misuse of the Service
Violations of applicable law
Infringement of third-party rights
Breaches of these Terms
NeuroMedia reserves the right to assume exclusive defence and control of any matter subject to indemnification.
24
Suspension and Termination
NeuroMedia may suspend or terminate access to the Service where:
the Client materially breaches these Terms;
payment obligations remain overdue;
continued access creates security or legal risk; or
suspension is required by law or regulatory obligation.
The Client may terminate the Service in accordance with the applicable Order Form. Unless otherwise specified in an
Order Form, the Client’s cancellation notice period shall not exceed sixty (60) days prior to the end of the then-
current Subscription Term.
Upon termination:
access rights immediately cease;
the Client must stop using the Service; and
the Client may request an export of its Client Data within thirty (30) days following the effective date of
termination. Following that period, NeuroMedia will retain Client Data for up to twelve (12) months after the
termination date, after which it will be securely deleted or anonymised, except where retention is required for
legal, regulatory, security, fraud prevention, backup integrity, or compliance purposes.
Certain provisions survive termination, including provisions relating to:
Intellectual property
Confidentiality
Liability limitations
Indemnification
Dispute resolution
25
Force Majeure
Neither party shall be liable for delays or failure to perform resulting from causes beyond its reasonable control,
including acts of God, natural disasters, internet or telecommunications failures, labour disputes, cyberattacks,
governmental actions, utility failures, pandemics, civil unrest, war, or failures of suppliers or hosting providers.
26
Governing Law and Dispute Resolution
These Terms are governed by the laws of Belgium.
Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute arising out of or relating
to these Terms or the Service through good-faith negotiation. Either party may initiate this process by providing
written notice to the other party describing the nature of the dispute in reasonable detail. The parties shall have thirty
(30) days from the date of such notice (or such longer period as mutually agreed in writing) to attempt to resolve the
dispute through good-faith discussions between senior representatives of each party.
If the dispute is not resolved within that period, either party may pursue its rights and remedies before the courts of
Brussels, Belgium, which shall have exclusive jurisdiction over any such dispute, unless otherwise required by
applicable law.
27
Changes to These Terms
NeuroMedia may update these Terms from time to time to reflect:
Legal or regulatory
developments
Operational changes
Security improvements
Evolving Service functionality
Business requirements
Where changes are material, NeuroMedia will provide reasonable notice through the Service, by email, or through
other appropriate channels.
Continued use of the Service following the effective date of updated Terms constitutes acceptance of the
revised Terms.
28
Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable,
that provision shall be modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such
modification is not possible, the provision shall be severed from these Terms. The validity, legality, and enforceability
of the remaining provisions shall not in any way be affected or impaired.
29
Waiver
No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of
that right or remedy. A waiver of any breach or default under these Terms shall not be deemed a waiver of any
subsequent breach or default.
30
Language
These Terms are drafted in English. In the event that these Terms are translated into any other language, the English
language version shall prevail and control in the event of any conflict or inconsistency between the versions.
31
Assignment
Neither party may assign or transfer these Terms without the prior written consent of the other party, except in
connection with a merger, acquisition, corporate reorganisation, or transfer of substantially all assets.
Any prohibited assignment is void.
32
Notices
Legal notices under these Terms must be provided in writing by email or recognised courier service.
Notices to NeuroMedia shall be sent to legal@neuromedia.io unless otherwise designated in writing.
Notices are deemed received:
upon confirmed electronic delivery;
one (1) business day after email transmission where no delivery failure is received; or
upon confirmed courier delivery.
33
Entire Agreement and Order of Precedence
These Terms, together with applicable Order Forms, DPAs, SLAs, and incorporated policies, constitute the entire
agreement between the parties relating to the Service and supersede prior discussions, proposals, or agreements
relating to the same subject matter.
In the event of conflict between documents, the following order of precedence applies unless expressly
stated otherwise:
1
Applicable Order Form
2
Applicable DPA
3
Applicable SLA
4
These Terms
5
Incorporated policies or Documentation
34
Contact Information
NeuroMedia Software SA
Address
Rue de l'Avouerie, 4000 Liège
Phone
+32 2 315 84 65
Legal enquiries
legal@neuromedia.io
Privacy enquiries
support@neuromedia.io
Website
neuromedia.io
Questions about these terms?
Write to our legal team and we’ll get back to you.
support@neuromedia.io
© 2026 NeuroMedia Software